How long does shipping take?
Our Avg transit time is 14.9 days.
Transit time of 4% of our orders is 8 days.
Transit time of 60% of our orders is 8-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||8-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-35 Business days|
|Asia||10-35 Business days|
|Africa||15-40 Business days|
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 to 2 days; however, Dispatch time can be extended up to 7 days in case of custom kits and products out of stock..
*This doesn’t include our 2-5 day processing time. Please note that a week includes 5 business days + 2 non-working days.
* Orders still in transit can not be cancelled. However, you are covered by our return and refund policy, you can always use it and return the goods.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us at [email protected] and we will do our best to help you out.